All refund claims can be made via Customer Service tel. +447547835721 or

The following information is required:
Your order number
Your parcel tracking number.
Refunds can only be processed to the contracted party who booked the order.

We guarantee to deliver your parcel for 60 days.

Parcels from UK are liable for return at senders expense.

Refunds can take up to 5 working days, as all refunds must undergo a process to ensure that no collection took place.
If you have any questions on the above, please contact us prior to sending your parcel.