All refund claims can be made via Customer Service tel. +447547835721 or

The following information is required:
Your order number
Your parcel tracking number.
Refunds can only be processed to the contracted party who booked the order.
Refunds can take up to 5 working days, as all refunds must undergo a process to ensure that no collection took place.
If you have any questions on the above, please contact us prior to sending your parcel.